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Frequently Asked Questions


No. We have a 0% admin fee policy, where 100% of your funds go directly to the intended donation type, this goes for all donations.

Yes, Merciful Group Incorporated is a registered charity with the ACNC.

Food Packs donated with delivery to family or friends in Lebanon take up to 10 Business days to be delivered.

Delivery to beirut may take longer than usual due to the fuel shortage in the country.

Merciful Group is a Registered Charity based in Sydney, Australia.

We are in more than 10 countries around the world. We help people in Lebanon, Gaza, Yemen, Uganda, Sri Lanka, Afghanistan, Sierra Leone, Pakistan, Indonesia, and Rohingya

It is the sacrifice which is performed on the day of eid al udha by sacrificing a camel or cow or sheep.

It is a highly recommended sunna ,if one does not perform while they’re capable of doing so it is disliked.

It is allowed as long as the loaner is not asking for his money at the same time , in that case paying the debt is preferred.

No, Udhiya must be either camel, cow, or sheep.

If a person wishes to sacrifice or have one done on their behalf then it’s forbidden for them to remove any hair or clip any nails from the beginning of dhul hijah ( The last day of dhul qihda maghreb time) until the udhiya has been sacrificed on eid.

It begins after the salat of eid until the the 3rd day of eid ( 13 day of dhul hijah).

The sunna is to consume a third of it, to gift a third of it, and give the remaining third as charity. Or give it all for charity.

It is better to be done on behalf of the living.

If it’s done out of ignorance or forgetfulness then there’s no problem.
Also If it’s done out of necessity there is no problem.
If someone does it knowing that it’s forbidden to do so during the First 10 days of dhul hijah then repents to Allah then there is no problem with this.

If people wish to put their money together to purchase a sacrifice it is allowed with conditions.

  • it can only be done with the cow or camel.
  • the maximum number of people to purchase one these animals for udhiya is 7 people

As for the sheep it can only be purchased by one person.

A person can have the intention of receiving the reward for them self and family , as the prophet pbuh used to say before slaughtering:

بسم الله ، اللهم هذا عني و عن أمتي
Bismallah, oh Allah this on behalf me and my nation.

Zakat Al-Mal is an obligatory charity which is a duty upon every abled Muslim. 2.5% of a Muslim accumulated wealth calculated yearly, and the proceeds should be distributed among the poor and needy, more specifically saying distributed to the eight eligible groups who can obtain zakat.

The Quran emphasises on the necessity of giving zakat at multiple accounts.
“Righteousness is not that you turn your faces toward the east or the west, but [true] righteousness is [in] one who believes in Allah, the Last Day, the angels, the Book, and the prophets and gives wealth, in spite of love for it, to relatives, orphans, the needy, the traveler, those who ask [for help], and for freeing slaves; [and who] establishes prayer and gives zakah; [those who] fulfill their promise when they promise; and [those who] are patient in poverty and hardship and during battle. Those are the ones who have been true, and it is those who are the righteous.” (Quran 2:177)

Zakat Al-Fitr has to be given by the head of the family before the start of the Eid-prayer, to the poor and less privileged. This is to ensure that all Muslims celebrate a hunger free Eid filled with happiness and contentment. The local food or wheat is generally used as a measure in giving Zakat Al-Fitr.

This is a type of voluntary charity. Sadaqah is referred to as any act of kindness done by one Muslim to another, be it smiling or financial support for their daily living etc. It is a form of charity that is not restricted to the rich only, but any Muslims can perform Sadaqah in ways that they can.

Prophet (Peace Be Upon Him) said, “Every Muslim has to give in sadaqah (charity).” The people asked, “O Allah’s Messenger (saw)! If someone has nothing to give, what will he do?” He said, “He should work with his hands and benefit himself and also give in charity (from what he earns).” The people further asked, “If he cannot do even that?” He replied, “Then he should help the needy who appeal for help.” Then the people asked, “If he cannot do that?” He replied, “Then he should perform all that is good and keep away from all that is evil and this will be regarded as charitable deeds.” (Bukhari)

Zakat has to be paid when one lunar year (hawl) has passed, starting from the day your wealth exceeds the nisab (the minimum amount a Muslim must have before being obliged to pay Zakat/Zakah). It can be paid at any time of the year, but it should not exceed more than one hawl. It is always a good idea to have a specific date to pay Zakat so that you do not miss out on this duty.

Zakat is calculated by deducting 2.5% of your combined wealth.

This includes currency, gold and silver, and trade goods.

If one has agriculture or livestock in their possession, then they must also pay Zakat to cover those possessions.

It is important to note that Zakat on livestock and agriculture is different from the Zakat on individuals.

Sadaqah is a voluntary charity that is a general donation of any amount which is encouraged to be given throughout the year and especially in Ramadan.

Zakat, on the other hand, is an obligatory charity donation that is income-based which must be performed by all Muslims that qualify to pay Zakat.

Here are a few differences between Zakat and Sadaqah:

  • Sadaqa does not have any minimum amount, while Zakat has a fixed minimum percentage of 2.5% a person’s income.
  • Paying Sadaqah cannot replace Zakat, nor vice versa. Both are separate acts of charity in Islam.
  • Sadaqa donations are a great way to `help the poor and needy.

Zakat is important for many reasons. Firstly Zakat is a Pillar of Islam and if one has sufficient wealth and does not fulfil their obligation of paying their Zakat then they are committing a major sin.

Zakat is the right of the poor and needy Muslims. By paying your Zakat you are helping the lower and middle classes of society which raises economic activity and productivity and reduces poverty which in turn helps in the redistribution of wealth.

Through Zakat, Allah also blesses your wealth and causes it to grow.

Zakat administrators are those who collect and distribute Zakat on behalf of the Muslim community. They are subject to Shariah guidelines and they are responsible for distributing the wealth as per the Shariah guidelines of distribution.

Zakat administrators are allowed to take a percentage of the Zakat to cover the expenses of their operations.

“Zakah expenditures are only for the poor and for the needy and for those employed for it1 and for bringing hearts together [for Islam] and for freeing captives [or slaves] and for those in debt and for the cause of Allah and for the [stranded] traveler – an obligation [imposed] by Allah. And Allah is Knowing and Wise. (Quran 9:60). 

We are an Australian charity with our head office in Sydney.

Through our appeals, we help many people who are eligible to receive Zakat in;

Afghanistan, Albania, Bangladesh, Indonesia, Iraq, Kashmir, Lebanon, Nigeria, Pakistan, Palestine, Rohingyas, Somalia, Sri Lanka, Syria, Turkey, Uyghurs and Yemen.

Besides one’s monetary wealth there are certain things that Muslims may possess that they need to pay Zakat for such as:

  • Cattle
  • Gold and Silver (and similar forms of currencies)
  • Commercial goods – for sale and profit
  • Grains and fruits
  • Minerals and resources and treasures

Once you have paid your Zakat online, Merciful Group places the money into a special holding account designated only for Zakat.

Zakat donations are then distributed according to the strict Sharia Guidelines on who is eligible to be given that Zakat.

Merciful Group, 100% of your Zakat is donated towards the most in need, providing vital food packages not only in Ramadan but throughout the year to the poorest countries around the world.

Merciful Group is an Islamic charity that delivers Zakat and Sadaqah transparently to those who need it most.

We launch appeals for emergency situations in over 15 Countries.

Zakat is to be given to 8 categories that Allah SWT has mentioned in the Holy Quran.

“Zakah expenditures are only for the poor and for the needy and for those employed for it1 and for bringing hearts together [for Islam] and for freeing captives [or slaves] and for those in debt and for the cause of Allah and for the [stranded] traveler – an obligation [imposed] by Allah. And Allah is Knowing and Wise.” (Quran 9:60)

  1. The Poor (al-fuqarâ’), meaning low-income or indigent.
  2. The Needy (al-masâkîn), meaning someone who is in difficulty.
  3. Zakat Administrators who facilitate charity work that are poor and needy themselves.
  4. Those whose hearts are to be reconciled, meaning new Muslim reverts and friends of the Muslim community.
  5. Those in bondage (slaves and captives)
  6. Those who are in Debt
  7. In the cause of Allah.
  8. The Wayfarer, meaning those who are stranded or travelling with few resources.

One of the main conditions of zakat is that the recipient must be Muslim. Sadaqa Welfare Fund ensures that all recipients of Zakat are Muslims.

Zakat may be given to one’s relatives if they fall under the category of “poor persons”. Meaning they do not have enough to suffice themselves for a whole year or if they have debts which resulted in them not having sufficient resources.

Zakat may be given to orphans as well if they have debts and/or they come under the category of poor persons. If the orphans are now of working age and they can work for themselves and they have sufficient wealth, then giving Zakat to them is not permissible.

Zakat may also be given to somebody who is in need of medical treatment only if they are eligible to receive Zakat.

Water Wells are not Zakat eligible. A condition of zakat is ownership, it is not possible for a water well to have an owner. Sadaqa Welfare Fund does not build water wells using zakat money. Instead, we only use Zakat donations towards food programs for the poor and needy Muslims.

Zakat money may not be given to Mosques/Masjids. Zakat may not be given towards the building of a Mosque or Masjid.

Zakat may not be given to your family if you have an Islamic duty to care for them.

For example, your Zakat cannot be given to your wife as you have an Islamic duty to care for her that already exists. For relatives who you are not obligated to provide for, you may pay zakat if they fall under the category of a poor person.

Whoever fails to fast Ramadan, or breaks the fast during it, for a legitimate excuse such as sickness, travel or menses, what he is required to do is to make up the days that he did not fast , according to scholarly consensus, because Allah, may He be exalted, says (interpretation of the meaning):
“and whoever is ill or on a journey, the same number (of days which one did not observe Saum (fasts) must be made up) from other days.” [al-Baqarah 2:185]

It is not permissible to delay making up missed Ramadan fasts until the next Ramadan comes without an (valid) excuse. If a person delays that, then he must offer the Fidyah: feeding one poor person for each day.

If fasting is too difficult for an old man or an old woman, and will cause them intense hardship, then they are allowed not to fast, and they should feed one poor person for each day. If they are also unable to feed a poor person, then they do not have to do anything, for “Allaah burdens not a person beyond his scope” [al-Baqarah 2:286].

Kaffarah is a compensation made by Muslims for intentionally breaking the fast during the month of Ramadan without any valid reason.

You must fast continuously for 60 days or if you are unable to do that, then you have to feed 60 poor people.

Zakat al-fitr is obligatory for every Muslim, to be paid on his own behalf and on behalf of those on whose maintenance he is obliged to spend, if he has wealth surplus to his and his dependents’ needs for the day and night of ‘Eid: one sa‘.

$70 each
Food Pack - Option 4

This option includes all items in a food pack + Hygiene pack